Personal Care & Service

Types of occupations for this career path:

Gaming Supervisors: Supervise gaming operations and personnel in an assigned area. Circulate among tables and observe operations. Ensure that stations and games are covered for each shift. May explain and interpret operating rules of house to patrons. May plan and organize activities and create friendly atmosphere for guests in hotels/casinos. May adjust service complaints.
Important Abilities & Skills: Problem sensitivity; oral expression; oral comprehension; monitoring; active listening; speaking; social perceptiveness; coordination; negotiation; customer and personal service; mathematics; administration and management

Slot Key Persons: Coordinate/supervise functions of slot department workers to provide service to patrons. Handle and settle complaints of players. Verify and payoff jackpots. Reset slot machines after payoffs. Make minor repairs or adjustments to slot machines. Recommend removal of slot machines for repair. Report hazards and enforces safety rules.
Important Abilities & Skills: Oral expression; oral comprehension; problem sensitivity; speaking; monitoring; active listening; social perceptiveness; operation monitoring; service orientation; customer and personal service; mathematics; administration and management

First-Line Supervisors/Managers of Personal Service Workers: Supervise and coordinate activities of personal service workers, such as supervisors of flight attendants, hairdressers, or caddies.
Important Abilities & Skills: Oral expression; oral comprehension; problem sensitivity; active listening; speaking; critical thinking; social perceptiveness; coordination; service orientation; administration and management; English language; customer and personal service

Animal Trainers: Train animals for riding, harness, security, performance, or obedience, or assisting persons with disabilities. Accustom animals to human voice and contact; and condition animals to respond to commands. Train animals according to prescribed standards for show or competition. May train animals to carry pack loads or work as part of pack team.
Important Abilities & Skills: Problem sensitivity; oral expression; deductive reasoning; speaking; critical thinking; learning strategies; instructing; coordination; judgment and decision making; customer and personal service; sales and marketing; English language
Training Programs: Animal training; equestrian/equine studies         

Nonfarm Animal Caretakers: Feed, water, groom, bathe, exercise, or otherwise care for pets and other nonfarm animals, such as dogs, cats, ornamental fish or birds, zoo animals, and mice. Work in settings such as kennels, animal shelters, zoos, circuses, and aquariums. May keep records of feedings, treatments, and animals received or discharged. May clean, disinfect, and repair cages, pens, or fish tanks.
Important Abilities & Skills: Oral comprehension; oral expression; problem sensitivity; active listening; speaking; critical thinking; coordination; service orientation; social perceptiveness; customer and personal service; English language; administration and management
Training Programs: Agricultural/farm supplies retailing and wholesaling; dog/pet/animal grooming

Gaming Dealers: Operate table games. Stand or sit behind table and operate games of chance by dispensing the appropriate number of cards or blocks to players, or operating other gaming equipment. Compare the house’s hand against players’ hands and payoff or collect players’ money or chips.
Important Abilities & Skills: Oral expression; problem sensitivity; speech clarity; speaking; active listening; monitoring; social perceptiveness; coordination; service orientation; mathematics; customer and personal service; psychology

Gaming and Sports Book Writers and Runners: Assist in the operation of games such as keno and bingo. Scan winning tickets presented by patrons, calculate amount of winnings and pay patrons. May operate keno and bingo equipment. May start gaming equipment that randomly selects numbers. May announce number selected until total numbers specified for each game are selected. May pick up tickets from players, collect bets, receive, verify and record patrons’ cash wages.
Important Abilities & Skills: Oral comprehension; oral expression; near vision; active listening; speaking; critical thinking; social perceptiveness; coordination; persuasion; customer and personal service; mathematics; English language

Gaming Service Workers: All Gaming Service Workers not listed separately.

Motion Picture Projectionists: Set up and operate motion picture projection and related sound reproduction equipment.
Important Abilities & Skills: Near vision; far vision; problem sensitivity; active listening; monitoring; reading comprehension; operation monitoring; operation and control; time management; mechanical; customer and personal service; English language

Ushers, Lobby Attendants, and Ticket Takers: Assist patrons at entertainment events by performing duties, such as collecting admission tickets and passes from patrons, assisting in finding seats, searching for lost articles, and locating such facilities as rest rooms and telephones.
Important Abilities & Skills: Speech clarity; oral expression; oral comprehension; active listening; speaking; critical thinking; social perceptiveness; service orientation; coordination; customer and personal service; English language; mathematics

Amusement and Recreation Attendants: Perform variety of attending duties at amusement or recreation facility. May schedule use of recreation facilities, maintain and provide equipment to participants of sporting events or recreational pursuits, or operate amusement concessions and rides.
Important Abilities & Skills: Oral expression; speech clarity; problem sensitivity; speaking; active listening; monitoring; social perceptiveness; service orientation; operation and control; customer and personal service; public safety and security; English language

Costume Attendants: Select, fit, and take care of costumes for cast members, and aid entertainers.
Important Abilities & Skills: Oral expression; oral comprehension; near vision; active listening; speaking; critical thinking; social perceptiveness; coordination; service orientation; customer and personal service; fine arts; mathematics

Locker Room, Coatroom, and Dressing Room Attendants: Provide personal items to patrons or customers in locker rooms, dressing rooms, or coatrooms.
Important Abilities & Skills: Oral comprehension; oral expression; speech recognition; speaking; active listening; monitoring; service orientation; social perceptiveness; coordination; customer and personal service; mathematics; English language

Entertainment Attendants and Related Workers: All entertainment attendants and related workers not listed separately.

Embalmers: Prepare bodies for interment in conformity with legal requirements.
Important Abilities & Skills: Problem sensitivity; near vision; oral comprehension; speaking; active listening; monitoring; social perceptiveness; coordination; service orientation; chemistry; customer and personal service; biology
Training Programs: Funeral service and mortuary science; mortuary science and embalming/embalmer

Funeral Attendants: Perform variety of tasks during funeral, such as placing casket in parlor or chapel prior to service; arranging floral offerings or lights around casket; directing or escorting mourners; closing casket; and issuing and storing funeral equipment.
Important Abilities & Skills: Oral expression; oral comprehension; speech clarity; speaking; active listening; monitoring; service orientation; social perceptiveness; coordination; customer and personal service; English language; psychology
Training Programs: Funeral service and mortuary science

Barbers: Provide barbering services, such as cutting, trimming, shampooing, and styling hair, trimming beards, or giving shaves.
Important Abilities & Skills: Arm-hand steadiness; oral comprehension; near vision; active listening; speaking; monitoring; social perceptiveness; service orientation; coordination; customer and personal service; English language; sales and marketing
Training Programs: Barbering/barber; cosmetology, barber/styling, and nail instructor; hair styling/stylist and hair design; salon/beauty salon management/manager

Hairdressers, Hairstylists, and Cosmetologists: Provide beauty services, such as shampooing, cutting, coloring, and styling hair, and massaging and treating scalp. May also apply makeup, dress wigs, perform hair removal, and provide nail and skin care services.
Important Abilities & Skills: Arm-hand steadiness; manual dexterity; finger dexterity; active listening; speaking; critical thinking; service orientation; social perceptiveness; judgment and decision making; customer and personal service; English language; chemistry
Training Programs: Cosmetology; cosmetology, barber/styling, and nail instructor; electrolysis/electrology; make-up artist/specialist; hair styling/stylist and hair design; permanent cosmetics/makeup and tattooing; salon/beauty salon management; cosmetology and other related personal grooming arts

Makeup Artists, Theatrical and Performance: Apply makeup to performers to reflect period, setting, and situation of their role.
Important Abilities & Skills: Arm-hand steadiness; manual dexterity; finger dexterity; speaking; active listening; critical thinking; judgment and decision making; coordination; time management; customer and personal service; fine arts; English language
Training Programs: Cosmetology/cosmetologist; make-up artist/specialist; permanent cosmetics/makeup and tattooing

Manicurists and Pedicurists: Clean and shape customers’ fingernails and toenails. May polish or decorate nails.
Important Abilities & Skills: Oral expression; arm-hand steadiness; manual dexterity; active listening; speaking; monitoring; social perceptiveness; service orientation; coordination; customer and personal service; sales and marketing; administration and management
Training Programs: Cosmetology/cosmetologist; nail technician/specialist and manicurist

Shampooers: Shampoo and rinse customers’ hair.
Important Abilities & Skills: Oral comprehension; oral expression; speech clarity; speaking; active listening; monitoring; service orientation; social perceptiveness; coordination; customer and personal service; English language; sales and marketing
Training Programs: Hair styling/stylist and hair design

Skin Care Specialists: Provide skin care treatments to face and body to enhance an individual’s appearance.
Important Abilities & Skills: Oral expression; oral comprehension; speech clarity; active listening; speaking; critical thinking; service orientation; social perceptiveness; judgment and decision making; customer and personal service; sales and marketing; English language
Training Programs: Cosmetology/cosmetologist; facial treatment specialist/facialist

Baggage Porters and Bellhops: Handle baggage for travelers at transportation terminals or for guests at hotels or similar establishments.
Important Abilities & Skills: Oral comprehension; trunk strength; static strength; active listening; speaking; monitoring; service orientation; social perceptiveness; coordination; customer and personal service; English language; public safety and security

Concierges: Assist patrons at hotel, apartment or office building with personal services. May take messages, arrange or give advice on transportation, business services or entertainment, or monitor guest requests for housekeeping and maintenance.
Important Abilities & Skills: Oral comprehension; oral expression; speech recognition; active listening; speaking; critical thinking; service orientation; social perceptiveness; coordination; customer and personal service; English language; telecommunications

Tour Guides and Escorts: Escort individuals or groups on sightseeing tours or through places of interest, such as industrial establishments, public buildings, and art galleries.
Important Abilities & Skills: Oral expression; oral comprehension; speech clarity; speaking; active listening; critical thinking; service orientation; social perceptiveness; coordination; customer and personal service; history and archeology; English language
Training Programs: Tourism and travel services management

Travel Guides: Plan, organize, and conduct long distance cruises, tours, and expeditions for individuals and groups.
Important Abilities & Skills: Oral comprehension; speech recognition; speech clarity; active listening; speaking; critical thinking; service orientation; coordination; persuasion; customer and personal service; sales and marketing; geography
Training Programs: Selling skills and sales operations

Flight Attendants: Provide personal services to ensure the safety and comfort of airline passengers during flight. Greet passengers, verify tickets, explain use of safety equipment, and serve food or beverages.
Important Abilities & Skills: Oral expression; oral comprehension; speech clarity; speaking; active listening; critical thinking; service orientation; social perceptiveness; coordination; customer and personal service; public safety and security; English language
Training Programs: Airline flight attendant

Transportation Attendants, Except Flight Attendants and Baggage Porters: Provide services to ensure the safety and comfort of passengers aboard ships, buses, trains, or within the station or terminal. Perform duties, such as greeting passengers, explaining the use of safety equipment, serving meals or beverages, or answering questions related to travel.
Important Abilities & Skills: Oral comprehension; oral expression; speech clarity; active listening; speaking; monitoring; service orientation; social perceptiveness; coordination; public safety and security; customer and personal service; psychology
Training Programs: Selling skills and sales operations

Child Care Workers: Attend to children at schools, businesses, private households, and child care institutions. Perform a variety of tasks, such as dressing, feeding, bathing, and overseeing play.
Important Abilities & Skills: Oral expression; problem sensitivity; oral comprehension; speaking; monitoring; active listening; social perceptiveness; service orientation; judgment and decision making; English language; psychology; customer and personal service
Training Programs: Child care provider/assistant

Personal and Home Care Aides: Assist elderly or disabled adults with daily living activities at the person’s home or in a daytime non-residential facility. Duties performed at a place of residence may include keeping house (making beds, doing laundry, washing dishes) and preparing meals. May provide meals and supervised activities at non-residential care facilities. May advise families, the elderly, and disabled on such things as nutrition, cleanliness, and household utilities.
Important Abilities & Skills: Oral comprehension; problem sensitivity; information ordering; active listening; speaking; critical thinking; service orientation; social perceptiveness; coordination; customer and personal service; public safety and security; English language

Fitness Trainers and Aerobics Instructors: Instruct or coach groups or individuals in exercise activities and the fundamentals of sports. Demonstrate techniques and methods of participation. Observe participants and inform them of corrective measures necessary to improve their skills. Those required to hold teaching degrees should be reported in the appropriate teaching category.
Important Abilities & Skills: Trunk strength; stamina; gross body coordination; speaking; active listening; learning strategies; instructing; service orientation; social perceptiveness; customer and personal service; English language; psychology
Training Programs: Health and physical education; physical education teaching and coaching; sport and fitness administration/management

Recreation Workers: Conduct recreation activities with groups in public, private, or volunteer agencies or recreation facilities. Organize and promote activities, such as arts and crafts, sports, games, music, dramatics, social recreation, camping, and hobbies, taking into account the needs and interests of individual members.
Important Abilities & Skills: Oral expression; oral comprehension; speech clarity; active listening; speaking; monitoring; social perceptiveness; coordination; service orientation; customer and personal service; English language; psychology
Training Programs: Health and physical education/fitness; parks, recreation, and leisure studies; parks, recreation, and leisure facilities management; sport and fitness administration/management; parks, recreation, leisure, and fitness studies

Residential Advisors: Coordinate activities for residents of boarding schools, college fraternities or sororities, college dormitories, or similar establishments. Order supplies and determine need for maintenance, repairs, and furnishings. May maintain household records and assign rooms. May refer residents to counseling resources if needed.
Important Abilities & Skills: Problem sensitivity; oral comprehension; oral expression; active listening; speaking; critical thinking; social perceptiveness; coordination; negotiation; psychology; customer and personal service; public safety and security
Training Programs: Hotel/motel administration/management

Personal Care and Service Workers: All personal care and service workers not listed separately.

Education and training for this career path:
Biological Studies ; Parks, Recreation and Fitness ; Psychology ; Social Sciences