Advanced Help Desk Technician

May 12th, 2011 by MyTernNow

Are you looking to work for a quickly growing company that offers an extremely competitive compensation package, immediate benefits, training programs, casual work environment, $$$ towards a health club membership and a fast career path?

SecurityCoverage Inc. provides security, technical and general customer support services to individual users through a partnership group of ISP’s across the nation. This privately owned company offers a one-stop shop suite of web-based products and services.  Product and company information is available at www.securitycoverage.com.

SecurityCoverage Inc. specializes in offering fully managed and guaranteed computer protection services that prevent spyware, adware, viruses, hackers, and other threats from harming Internet users via resellers and affiliate revenue-sharing partnerships.
Title    Advanced Help Desk Technician

Department   Information Technology

Job Overview
Provide advanced level technical support to customers.  All troubleshooting is done remotely from our call center.

Primary Responsibilities
 Answer all inbound technical support phone calls and answer all customer service related questions
 Remove viruses and spyware, troubleshoot client issues
 Provide set up and support for all SecurityCoverage products including: Online Backup, Password Genie, and SecureIT Plus
 Provide troubleshooting services as they relate to: networking issues, home electronics, mobile phone and various PC devices
 Work with customer to optimize security settings within the Operating System
 Work with customer to transfer files, e-mail and Internet favorites from an existing computer
 Provide customer training on Windows Vista, 7 and MAC OS X
 Provide customer training on Microsoft Windows, Excel and PowerPoint
 Track and record each phone call and provide a detailed description of the call
 Educate customers on the Customization and use of the Operating System
 Provide back up assistance for other technicians as needed
 Special projects as assigned

Skills Required
 Excellent interpersonal/customer service skills
 Two year degree or equivalent work experience
 Strong computer background
 Prior technical support experience a must
 Prior experience in a customer service atmosphere a plus
 Strong ability to multi-task
 Individual must be comfortable and enjoy being on the phone and be dedicated to providing world class customer service
 Team player who works well under pressure  

INTERESTED CANDIDATES PLEASE SEND A RESUME AND SALARY REQUIREMENTS TO: JOBPOSTINGS@SECURITYCOVERAGE.COM

 EOE