Are you looking to work for a quickly growing company that offers an extremely competitive compensation package, immediate benefits, training programs, casual work environment, $$$ towards a health club membership and a fast career path?
SecurityCoverage Inc. provides security, technical and general customer support services to individual users through a partnership group of ISP’s across the nation. This privately owned company offers a one-stop shop suite of web-based products and services. Product and company information is available at www.securitycoverage.com.
SecurityCoverage Inc. specializes in offering fully managed and guaranteed computer protection services that prevent spyware, adware, viruses, hackers, and other threats from harming Internet users via resellers and affiliate revenue-sharing partnerships.
Title Advanced Help Desk Technician
Department Information Technology
Provide advanced level technical support to customers. All troubleshooting is done remotely from our call center.
Answer all inbound technical support phone calls and answer all customer service related questions
Remove viruses and spyware, troubleshoot client issues
Provide set up and support for all SecurityCoverage products including: Online Backup, Password Genie, and SecureIT Plus
Provide troubleshooting services as they relate to: networking issues, home electronics, mobile phone and various PC devices
Work with customer to optimize security settings within the Operating System
Work with customer to transfer files, e-mail and Internet favorites from an existing computer
Provide customer training on Windows Vista, 7 and MAC OS X
Provide customer training on Microsoft Windows, Excel and PowerPoint
Track and record each phone call and provide a detailed description of the call
Educate customers on the Customization and use of the Operating System
Provide back up assistance for other technicians as needed
Special projects as assigned
Excellent interpersonal/customer service skills
Two year degree or equivalent work experience
Strong computer background
Prior technical support experience a must
Prior experience in a customer service atmosphere a plus
Strong ability to multi-task
Individual must be comfortable and enjoy being on the phone and be dedicated to providing world class customer service
Team player who works well under pressure
INTERESTED CANDIDATES PLEASE SEND A RESUME AND SALARY REQUIREMENTS TO: